Customer Support Request Template
Collects account details, issue descriptions, urgency, and screenshots so a support team can troubleshoot customer problems.
When to use it
- Customers report trouble signing in or accessing an account
- A user needs help resolving a billing or feature issue
- Support needs a screenshot to reproduce a problem
- You want to sort requests by urgency
What it asks
- Your name
- Account email
- What do you need help with?
- Describe the issue
- How urgent is this?
- Upload a screenshot
Why it should be encrypted
Issue descriptions and screenshots may reveal account details or other private information. Only the intended support team should be able to read them—not SealForm or people without a support role.
Tips
- Tell customers to hide passwords and payment details in screenshots.
- Customize the issue categories to match the problems your team handles.
- Add guidance on what counts as urgent so customers can choose consistently.