Customer Feedback Form Template
Collects customer ratings, comments, contact details, and permission to follow up. Use it to learn what customers like and what your team can improve.
When to use it
- After a customer completes a purchase
- After a service appointment or support interaction
- When testing a new product or feature
- To gather feedback after an event or project
What it asks
- Your name
- Your email
- Which product or service did you use?
- How satisfied were you?
- What did you like?
- What could we improve?
- May we follow up with you?
Why it should be encrypted
Feedback may include a customer's contact details or candid comments about your products and service. Keep responses from public view and limit access to team members who need them; SealForm cannot read the answers.
Tips
- Make the product or service question easy to answer, such as with a list of options.
- Explain what follow-up means, such as whether you'll email them about their feedback.
- Keep open-ended questions optional so customers can respond quickly.