Tenant Maintenance Request Template
Tenants use this form to report unit repairs, describe urgency, share photos, and note when maintenance may enter or contact them.
When to use it
- A tenant reports a leak, broken appliance, or other repair need
- Property staff need photos to assess an issue before visiting
- Maintenance needs to know whether entry is permitted
- A tenant wants to share a preferred time for contact or a visit
What it asks
- Your name
- Phone number
- Email address
- Unit
- Issue type
- Describe the issue
- How urgent is this issue?
- Upload photos
- May maintenance staff enter your unit to address this issue?
- What is the best time to reach you or visit?
Why it should be encrypted
Requests can reveal a tenant's contact details, unit, home conditions, and when the home may be accessible. Only the tenant and authorized property staff should be able to read these details.
Tips
- Tell tenants what to include in the issue description, such as where the problem is and when it started.
- Ask tenants to avoid including people or private documents in photos.
- Explain how staff use entry permission and preferred-time answers to arrange a visit.